The Importance of Body Language
Body language can be just as important as what you say. In most English speaking countries, and certainly in the UK, this is the polite way to greet people.
- Make eye contact
- Give a firm handshake
- Speak confidently
Here are some phrases you can use when meeting a client for the first time.
Greeting a client
Hello, pleased to meet you. My name is... and I'm... (your job title)
Good morning/afternoon Mr/Mrs ... I'm glad you could make it. My name is... and I'm... (your job title)
Hello, my name is... and I'm... (your job title). How are you?
Making the client feel comfortable
Would you like to take a seat. (Although in the form of a question, this is a polite instruction and doesn't require a response).
Can I get you a drink? (It's common to offer tea, coffee or water at the beginning of a meeting).
Can I take your coat for you?
Polite small talk
Before beginning a discussion about business it is polite to engage in small talk (an informal conversation about non-business related topics). The function of small talk is to create a bond, show interest in your client and help your client feel at ease. Here are some small talk opening questions.
How was your journey?
Did you have any trouble finding us?
Is this your first trip to... (city)?
How are you finding your stay in... (city)?
I hope you're not finding our weather too... (hot, cold, miserable, humid etc.)
For practise greeting a client and more useful language for holding a meeting in English, book a Skype lesson today.