1. see / how / have / stress / I / caused / can / this / must / situation / you
2. you… / as / of / gesture / we / a / apology / can / offer
3. only / I / wholehearted / can / apologies / offer / my
4. do / possible / ensure / doesn’t / again / we / everything / to / this / happen / will / that
Now, match each phrase with the correct use.
a. To offer an apology
b. To empathise
c. To offer a solution
d. To conclude the conversation
To study more phrases on this topic, please see the post from 8th January 2015.